Cancellation and Refund Policy

1. Prices and no renewal

One selected game with indefinite access costs US$0.99, the included catalog for 24 hours costs US$0.99, and the included catalog for 30 consecutive calendar days costs US$4.99. These are total consumer prices including applicable indirect tax.

Every product is a single payment. There is no subscription, automatic renewal, trial period, or recurring charge. Another purchase requires a new express order.

2. Order review and supply

Before payment, play2gether.fun and Stripe Checkout show the product, selected game or catalog scope, price, currency, tax, duration, start time, and payment method. After successful final payment, we activate the account right and email a contract confirmation. A Stripe receipt, if sent, does not replace our confirmation.

If access is not activated, is materially delayed, or does not match its description, contact support@games.enterprises. Mandatory remedies may include bringing it into conformity, a proportionate price reduction, termination, and refund.

3. Fourteen-day withdrawal right

A consumer in Poland or another EEA country entering into a distance contract generally has 14 days to withdraw without giving a reason. Any more favorable mandatory rule where the consumer lives remains applicable. Withdrawal is different from ordinary expiry, a conformity complaint, chargeback, or discretionary refund request.

To withdraw, send an unequivocal statement before the deadline to support@games.enterprises or Katsiaryna Filosaf, ul. Rolna 1, 30-318 Kraków, Poland. We confirm an electronic statement on a durable medium.

4. Immediate digital supply

Access is designed to activate immediately. Before payment, we separately ask you to expressly request supply before the withdrawal period ends and acknowledge the consequences.

For the indefinite one-game right as digital content, withdrawal may end after supply only with the required prior consent and acknowledgement. For a 24-hour or 30-day access service, only a lawful proportionate amount may be due after service begins; after full performance, the right may end only when applicable requirements are met. Remedies for a defect, non-supply, or unauthorized charge remain.

5. Reimbursement after withdrawal

Following a valid withdrawal, we reimburse refundable sums without undue delay and no later than 14 days after receiving the statement, unless the law requires an earlier time. Stripe sends the refund to the original payment method without a consumer fee unless the consumer expressly agrees to another lawful method.

6. Model withdrawal form

This form is optional; any unequivocal statement sent before the deadline is sufficient.

• To: Katsiaryna Filosaf, ul. Rolna 1, 30-318 Kraków, Poland; support@games.enterprises.
• I hereby give notice that I withdraw from my contract for the identified play2gether.fun product.
• Include the product or game, order identifier, contract date, name, address, and optionally the account email to locate the order.
• For a paper form, add the date and signature.

7. Complaints

Send a complaint about non-supply, delay, non-conformity, payment, or another breach to support@games.enterprises or the postal address. Identify the account, product or game, order, date, problem, and requested resolution. Never send a full card number, CVC, or password.

We answer a Polish consumer complaint within 14 calendar days of receipt on paper or another durable medium unless a shorter mandatory period applies. Where Polish law provides, failure to respond within that period means the complaint is accepted.

8. Discretionary refunds

Separately from mandatory rights, we may approve a reasonable refund request at our discretion. One decision does not create a standing right in another case. Include the date, amount, currency, product, receipt identifier, and reason; card brand and last four digits may be provided safely.

9. Refund effects and chargebacks

A full refund, valid withdrawal, or final chargeback ends the corresponding paid right after confirmation. A lawful partial price reduction ordinarily leaves the remaining right in place. During an active dispute, access may be temporarily limited to prevent double recovery and is restored if the payment ultimately remains valid.

Contacting support does not restrict the right to approach the bank, payment network, consumer authority, or court in time. Double recovery for the same transaction is not permitted.

10. ADR and changes

After an unresolved complaint, a Polish consumer may contact the competent Voivodeship Inspectorate of Trade Inspection and its permanent consumer arbitration court, a city or district consumer ombudsman, or a court. Official information is at polubowne.uokik.gov.pl. We provide the statement about participation in suitable ADR required by law.

Policy changes apply only prospectively and do not reduce rights from a completed purchase. The order terms remain in Checkout and the contract confirmation.